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INFORMATION
info@palmtreepcs.com
SALES Sales@palmtreepcs.com
Rico
Rico@PalmTreePCS.com
Tel: 602-571-4648 Hours of Operation:
Mon -Fr
8:00 - 5:00 Sat 9:00 - 2:00
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WARRANTY
8/28/2002
Warranty Information A simple easy to understand
warranty. Read on.
Palm Trees Computers
Guarantees quality products and workmanship for one full year from date of
purchase.
Service Warranty.
All service / network work done
on-site is covered for 7 DAYS from the date of the original visit. If
the same problem reoccurs during that time we will always fix it at no
additional charge to you. If a recommended solution is not accepted by the
client at the time of the original visit, then all warranties are "AS IS"
Such recommended solutions may include, but are not limited to, removal of
software, removal of hardware, restoration of operating system. If a future
problem arises and is fixable by one of recommended solutions then no
warranty coverage will apply to subsequent visits. (This is the "I told you
so factor...sorry")
Our goal is to make sure you are happy. If a problem arises,
it is the clients responsibility to contact PTC and inform us immediately of
any problems or issues. We are good,
we are not clairvoyant.
Parts Warranty.
If during the first year
of ownership a component fails or is damaged during ordinary use, Palm
Tree Computers will replace the defective part at no cost to the client.
The Client, that's you, will first phone Palm Tree Computers and arrange
for the part to be returned to us. We will then reorder the same product
and have it drop shipped directly to your door. If the original part is
not returned, client will become responsible for the cost of the part
plus shipping and a 10% annoyance fee. (we will do our part but you have
to do yours too)
Parts not covered by
warranty include those which were damaged by client while performing
manual manipulation of the part. ( If you tear a video card out and
damage the chipset, we aren't liable for that) or inadvertent damage
caused by client working on their own machine. (You use a screwdriver to
pry out a stick of memory and damage the motherboard or socket, we are
not responsible for that either).
Also, if you have added,
changed or played around with key settings and parts. (i.e. flashing
your bios and ending up with a dead machine, putting in incompatible
memory, installed a hard drive that your motherboard can't read, etc)
Palm Tree Computers can not be held responsible for that. Call us and
ask us if something you want to do will work with your system before you
void your warranty please!! We are only a phone call or email away and
if we say , yeah go ahead and the thing fires out your video card or
motherboard, then we will be responsible, ok) This does not mean that if
something goes wrong you automatically get a new computer, more likely,
free help in repairing what is broken. Remember, if we didn't break it,
we can only be responsible for what we did, not what you did.. fair
enough.
Generally speaking, if a
part is installed as it was delivered to you and it fails for whatever
reason, we will replace it. this does not mean you can open your case
and set your computer out on the porch and expect us to fix anything
that goes wrong with it. Get the point?
Software warranty
All software is
guaranteed to be of legal issue and certificates of authenticity will be
provided to the client when the system is delivered. All software is
warranteed as is. That means that if you hack your registry, play with
the configuration settings, expose yourself to viruses, listen to an isp
help desk tech who tells you to modify a system file or use incompatible
third party software you are on your own. We guarantee that you have a
fully functional operating system and whatever software you choose upon
delivery. We will warranty all software we install, however we can not
guarantee that any future third party software you purchase and install
on your own will work or be compatible. This applies to games, cameras,
scanners, printers, etc as well as other products. There is no way of
us knowing what future software will or won't work, we aren't the great
Kreskin. We will work with you to determine if any software you want to
install would fall under the recommended or approved software list for
your particular machine. ( Basically if the new products labels says
Windows 95, 98, Me, 2000, , NT or XP compatible it should work.)
We can not warranty
against something that you or someone else does to your system once it
is out of our control. (Face it, if we locked down your system so you
could not change anything, you would hate the inflexibility you would
have)
Labor Warranty
Labor is limited to
initial workmanship, delivery and setup. If the computer fails because
we failed to tighten the screws on a motherboard, that's covered. If you
put the computer in the back of your truck and go race in the Baja 500
and parts get shaken loose , that is your responsibility. in the metro
phoenix area, the technician who built your computer will provide in
house repairs if they are covered by this agreement at no additional
charge.
Internet etc
We only recommend
internet service to people, we do not actually provide the service
itself. If you have a particular ISP in mind we will be glad to set up
your existing account for your prior to delivery. If you need new
service, we will give you our opinions of the dial up and broadband/dsl
options available. We will not agree or sign you up without you being
present to "ok" the deal. Billing and service problems are strictly
between you and your provider. If you have questions about services
provided by your isp, please contact them prior to having us set up and
configure you system. It'll save us all alot of headaches.
One last word.
We cite some of the
examples of things that will void your warranty only because all of
those things actually happened!! A computer is not a Tonka truck so
don't treat it like one. if something breaks or fails and the computer
has been sitting in your office for the last six months and nothing else
has changed, of course we will fix it.
Remember we believe the
custom in custom computers refers to customer satisfaction and customer
service.
We do warranty work on site
at no additional cost.. if you computer needs to come into the shop, we
can always find you a loaner... try getting that from Dell or Gateway.
All warranty work is
preformed by the same technician who built the system ( unless of course
they have gone sailing or died....rarely happens)
Palm Tree Computers:
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